Help Centre
Find quick answers for common CrewTime workflows. If you are stuck, contact support and include your account email plus the invoice name you were working on.
How do I get started quickly?
After signing up, complete onboarding: select a template, add billing name/address, add a billing contact, and set your roles/rates. This unlocks the fastest invoice flow and pre-fills key fields every time.
How do I create an invoice?
Go to Invoices, create a new invoice, then add day rows, overtime, kit, buyouts, and expenses as needed. Save the invoice before sending/exporting so your latest values and settings are preserved.
Can I save clients for reuse?
Yes. Use Clients to store billing addresses and contacts. When creating invoices, select an existing client to avoid retyping details and reduce errors in recipient/billing information.
What does Send Invoice do?
Send Invoice prepares your PDF and opens your mail app/email flow with the invoice details. Depending on your setup, this can take a moment while the PDF is generated at full quality.
How does invoice viewed tracking work?
Shared invoice links can mark invoices as viewed and increase view count when opened. Some security scanners in email systems may open links automatically, so view count can increase before a person manually opens it.
How do I mark an invoice as paid or unpaid?
From the invoice list, use the action buttons to toggle paid status. You can also adjust sent/unsent status if needed, so your dashboard reflects the current real-world state.
Why is my invoice splitting across multiple PDF pages?
Page split depends on content height, spacing, and enabled sections. Large notes, extra payment details, or dense rows can force a second page. Trim optional sections or tighten layout settings to keep more invoices on one page.
Why are some features not updating or loading?
If invoice status, viewed tracking, or sync features look delayed, first refresh the page and confirm you’re signed into the correct account. Check your internet connection and try again. If it continues, contact support with your account email and invoice name so we can investigate.
How can I fix stale or missing data?
Refresh the page, confirm you are in the right account, and re-open the invoice. If data still looks wrong, send support your account email, invoice name, and what result you expected.
How do I contact support?
Email contact@crewtime.co.uk with your account email, invoice name, and a short issue summary. Screenshots and exact error text help us resolve issues faster.